STAFF at a nursing home have earned glowing praise from the care watchdog for their patience and kindness towards residents.

The praise comes from inspectors at the Care Quality Commission, which carried out an inspection at Mount Pleasant Nursing Home last month.

The home at Allostock was rated good for every category the inspection team looked at – the safety, effectiveness and responsiveness of the service, and whether it was caring and well led.

At the previous inspection the home was also rated as good.

At the time of the visit there were 10 people living in Scowcroft, a ten-bedded annexe, and 38 people in the main building.

The inspection report said: “People, relatives, staff and healthcare professionals spoke positively about the staff and management team.

“They described feeling safe living at the home and being supported by kind and caring staff.

“People told us that staff treated them with respect and gave us examples which included staff using their preferred name, not ignoring them or shouting.

“People also said staff respected their privacy by knocking and waiting before they entered their rooms, and we saw staff demonstrating discretion when supporting people to manage their continence needs.

“Staff were knowledgeable about people’s histories, likes and dislikes and had comfortable conversations with them around topics that people were interested in.”

Residents described ways they liked to spend their time, including reading, watching TV, being in the garden, painting and outings, and attending a church service and receiving Holy Communion in the home at least twice a month.

Three people used talking newspapers, and a general copy was available to anyone else in the home.

A specialist newspaper called The Daily Sparkle was used by the activities co-ordinator to provide a range of group and one-to-one activities.

The report said quality assurance systems were in place to assess and monitor all areas of the service, and the registered manager held quarterly residents’ meetings.

A total of 15 people attended the meeting in July, at which discussions included ideas for activities and outings, as well as arrangements for the summer fair.