THE Mere Golf Resort and Spa is celebrating scooping the Silver Flag Award at this year’s 59club Service Excellence Awards at The Grove.
The event, in its eighth year, honours the best golf clubs and resorts from around the country, recognising those that have constantly strived to achieve service excellence through commitment to guest satisfaction.
To win the award a visit was carried out by 59club mystery shoppers and testers to the finest golf member clubs and commercial venues which awards venue on a points system.
The Mere scored higher than other venues allowing it to collect the Silver Flag award.
As part of the benchmarking criteria, numerous factors are taken into consideration, including the customer focused service, the operations team, the sales team, food and drink management, assistance in the golf shop and the quality of the Championship Golf Course.
Each venue is marked independently to ensure a fair and unbiased representation.
General manager Gary Johnson said: “Once again we are delighted to reveal that we have been awarded another Silver Flag award from 59club, that continues to recognise our commitment for providing the best guest experience possible at The Mere Golf Resort and Spa, and not just on our Championship Golf Course."
The Mere Golf Resort and Spa offers 81 luxurious guest bedrooms, event capacity for up to 550, a Championship golf course and golf services and an award-winning Spa and Health Club.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here