Reeds Rains is celebrating success at the 2015 Lettings Agency of the Year Awards after winning silver in the Best National Lettings Agency category despite tough competition from some of the leading names in the market.

The awards, sponsored by The Times and The Sunday Times, are among the most sought after in the lettings industry.

To be acknowledged as a winner is seen as a major triumph and reflects the professional services available for both tenants and landlords from Reeds Rains.

The award win is testament to the fact that Reeds Rains combines the best services that would be expected of a large corporation but with the more personal approach of a small, independent agency.

Customers, for example, can be assured that they will obtain advice so that they fully understand the contracts and obligations, with the added advantage of landlords knowing that the tenants will be reliable residents paying their rent on time.

Paul Leighton, Reeds Rains’ Holmes Chapel branch manager, said: “These awards emphasise Reeds Rains as a professional residential letting agent that landlords and tenants can trust.

“We take full responsibility for every client interaction, so as a landlord you can be assured we will manage and protect your investment, and as a tenant you have a hassle-free route to renting a home.

“Tenants can take advantage of the many rental properties we have on offer across the UK.

“The award is testament to our genuinely interested approach towards customers which drives our best in class customer service.”

Commenting on Reeds Rains’ national approach to lettings, the judges’ report from the awards stated: “Reeds Rains’ overriding belief is one of providing local expertise, and the directors endeavour to stay true to the principles put in place by founder Samuel Reed nearly 150 years ago.

“Investment in technology and internal infrastructure has improved the customer experience and the team is committed to providing outstanding customer service.

“They have updated the website and there is an extensive branch refurbishment programme currently in progress.

“Value added services include extended opening hours, flexible viewing appointments and a single point of contact for property management.

“Their landlord and tenant portal gives clients online access from any device so they can see the payment statements, copies of key documents and progress of maintenance issues.

“Employee confidence has improved, as they have access to the right tools to get the job done and can deliver on the brand philosophy of offering clients the reliability of yesteryear with the relevance of today.”

If you would like to find out how the Reeds Rains team can help you as a tenant or landlord, visit www.reedsrains.co.uk to find details of your nearest branch.