Butters John Bee has been shortlisted in the Best Medium Sized Estate Agency in the UK category in the biggest estate and letting agent awards in the UK, known throughout the industry as The ESTAS.

It is the largest and longest running award scheme in the UK residential property industry, and has recognised Butters John Bee for its outstanding customer service to clients.

The ESTAS determine the best estate and letting agents in the country through research carried out among customers, who are asked a series of questions about the service they have received from their agent.

This year’s competition saw 32,000 surveys completed by agents’ customers.

Steve Dourish, director of residential at Butters John Bee, said: “This is the first time that we have entered The ESTAS, and half of our branch network took part.

“I am delighted that we have five offices that have been shortlisted for the best estate agency office in their region.

“We have received some wonderful feedback from clients who have completed the questionnaires online, and it has shown that all of the hard work, customer care and dedication shown by our staff team members when dealing with our clients have, in most, instances exceeded our clients’ expectations.”

Agents have been shortlisted in 18 regions around the country. The regional and national winners will be announced by TV property expert Phil Spencer at the 11th annual ESTAS ceremony at the Hilton Park Lane on Friday, May 9.

Phil said: “I think these awards help us all to focus on customer service for the greater good of our own businesses, as well as the wider industry.

“We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver.”

Simon Brown, who owns The ESTAS, says: “It’s client feedback which determines who is shortlisted and, ultimately, who wins that makes The ESTAS so valuable for agencies.

“It takes a lot of commitment to enter The ESTAS, and to make it to the shortlist is a great achievement in itself.”

Alex Chesterman, founder and CEO of headline sponsor Zoopla Property Group, said: “This is our fifth year of sponsoring The ESTAS, and we are delighted to be once again supporting this key industry event.

“The ability to collect and act on customer feedback is essential to the success of any business, and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business.

“Congratulations to all those shortlisted this year.”

The awards are organised by Awards For Business Ltd.

For more information, contact Awards For Business on 01892 610245 or 01892 610398 or visit www.

theestas.

com.